Access to the Palmer Events Center for move-in and move-out is allowed on the date(s) and time(s) listed on the contract under “Licensed Premises”.
The Department refrains from accepting, storing, or shipping packages for show management, exhibitors, delegates, the Contractor before an event.
For more information, please see the Freight & Shipments in our Operational Policy
Requests for marking floors and/or dropping trailers are taken one (1) week prior to the first move-in day.
All move-in and move-out of exhibit materials must be through the service yard, the designated loading docks, freight elevators and freight doors. The lobby areas, side doors, escalators and passenger elevators are not to be used for this purpose.
Doorways, carpeted areas, path leading to staged area and floors must be protected from the movement of crates, registration counters, pallet jacks, plants, sign-hanging activities, and all other rolling equipment during move-in and move-out.
Carpeted areas must be protected by the use of a minimum of six-millimeter (6mm) polyethylene sheeting (reinforced preferred). For heavy objects and powered lift equipment, temporary carpet or plywood on top of reinforced polyethylene sheeting must be used. No wood of any kind may be stored on any carpet throughout the facility, including during move-in and move-out.
Automobiles require approval to be allowed in the facility. Additional security must be used to facilitate moving vehicles in and out of the building.
More information on vehicle requirements can be found in our Operational Policy
Motorized and display vehicles are not permitted in permanent carpeted areas.
Bicycles and carts are allowed only on the exhibit floor and in the service corridors.
Dock spaces are assigned to the client based on availability by the event coordinator. The client will then be responsible for assigning individual dock spaces for Deco, Freight, AV and exhibitors throughout move-in, show and move-out.
Palmer Events Center has earned our LEED Silver Certification distinction. To demonstrate environmental responsibility within our own community we’ve implemented a new policy to further our recycling efforts. arranging for an open top dumpster (aka roll-off) to be onsite during your program. This will ensure collectively we’re able to do the most good for our community while also keeping us consistent with the City of Austin’s Zero Waste goals. The Client or GSC are responsible for securing the required open top dumpster for all non-recyclable goods and responsible for scheduling the delivery and removal of open top dumpsters. Dumpsters must be pickup up by the last date contracted, they may not be kept in the service yard past this date.
It is our policy that all contractors and their associated staff pick up a wristband at the security control office (located on the dock behind EH 1) before entering the building.
All exhibitory equipment, boxes, crates, and pallets should be kept at least three (3) feet off the walls at all times.